Why Am I blocked?

Eric Sebestyen Ferreira
465
Eric Sebestyen Ferreira  
I was banned for one week, now , one week after, I am free to write fóruns, comments, etc but I can't send or receive messages on chat. There is no support to ask about it, can anyone's help me.?
Sergey Golubev
Moderator
121869
Sergey Golubev  

As far as I see - you are not blocked.

It was some technical maintenance for the chat yesterday (and may be - the today also).

Forum on trading, automated trading systems and testing trading strategies

My chat doesn't work. Again!

MetaQuotes, 2021.04.22 13:56

We are carrying out technical work with the chat server, so the chats will be unavailable for some time.
We apologize for any inconvenience caused

Eric Sebestyen Ferreira
465
Eric Sebestyen Ferreira  
Sergey Golubev:

As faras I see - you are not blocked.

It was some technical maintenance for the chat yesterday (and may be - the today also).


No, it's another problem. Where can I ask for release this? I cannot order for freelancers also
Sergey Golubev
Moderator
121869
Sergey Golubev  
Eric Sebestyen Ferreira:
No, it's another problem. Where can I ask for release this? I cannot order for freelancers also
Try on desktop computer.
Eric Sebestyen Ferreira
465
Eric Sebestyen Ferreira  
Sergey Golubev:
Try on desktop computer.
Same result, I see no way to ask for help for mql5 administrator. What can I do? I believe it is a problem whit new build.
Sergey Golubev
Moderator
121869
Sergey Golubev  
Eric Sebestyen Ferreira:
Same result, I see no way to ask for help for mql5 administrator. What can I do? I believe it is a problem whit new build.

I read the mark on your screenshot:
"User banned to interact with other users".
Ban to send PM?

You can try to change your IP:

  • restart your router with computer in case you are on dynamic IP,
    or
  • ask your intneret provider to change your IP,
    and
  • do not use any external VPS to contact with the users by PM.

And you can try to send PM directly from Metatrader for example.

Eric Sebestyen Ferreira
465
Eric Sebestyen Ferreira  
Sergey Golubev:

I read the mark on your screenshot:
"User banned to interact with other users".
Ban to send PM?

You can try to change your IP:

  • restart your router with computer in case you are on dynamic IP,
    or
  • ask your intneret provider to change your IP,
    and
  • do not use any external VPS to contact with the users by PM.

And you can try to send PM directly from Metatrader for example.

I already changed my Ip, restarted my pc but nothing solved! Are u sure that is not related to new build? 
Sergey Golubev
Moderator
121869
Sergey Golubev  
Eric Sebestyen Ferreira:
I already changed my Ip, restarted my pc but nothing solved! Are u sure that is not related to new build? 

Are you sending private messages to the users with new build?
I see that you used android chrome on your screenshot, and it is written that you banned to send private messages to the other user.

I think it is not related to new buld.

You can try to send private messages using Metatrader (there is chat on the top right corner).

Eric Sebestyen Ferreira
465
Eric Sebestyen Ferreira  
Sergey Golubev:

Are you sending private messages to the users with new build?
I see that you used android chrome on your screenshot, and it is written that you banned to send private messages to the other user.

I think it is not related to new buld.

You can try to send private messages using Metatrader (there is chat on the top right corner).

Same problem, I think I need delete my account.