Agent telling my documents expired which have 5 years more validity

 
i have uploaded my document passport which have expired year2026 but i reciveved message like its expired already, why? it have 5 years more and i just renew my passport
 
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i have uploaded my document passport which have expired year2026 but i reciveved message like its expired already, why? it have 5 years more and i just renew my passport

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