Financial opoerations are limited. & Payment failed

 

hey guys

I'm having this problem after i funded my account the first is (Financial operations are limited. Please contact our technical support team) on top of the mql5 website when i login

and the second one is when i want to purchase a product like an indicator or Expert advisor i get this message (Operation is unavailable. You can write to servicedesk for any questions)

I can't contact the helpdesk no matter how many words i write the support page keeps showing i need to write more words 

can you guys suggest any solutions?

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