No product after payment

 

On 23 December 2020 I purchaced the EA.

Bank paid out money but MQL5 never acknowledged the purchase and I have receved no product.

Help please !!

 
If you paid for this product using your https://www.mql5.com/en/users/janb/ profile so you can check this product here:
https://www.mql5.com/en/users/janb/market (if the product does not exist so write to the service desk; look at "Contacts and requests" link on the bottom of this page).
Reason: