Unfortunately, we couldn't verify your identity

 

Hi friends, after sending the documents, as a seller, my documents were not approved and gave this error.
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>>>>>>>>>Unfortunately, we couldn't verify your identity ...
However, machines make mistakes too. If you believe that something is wrong on our side, please contact our support team

. ----------------------------------------------

And when I wanted to resubmit my documents, I saw this message on my page and I can not send my documents. why?

Files:
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james moore:

Hi friends, after sending the documents, as a seller, my documents were not approved and gave this error.
----------------------------------------------

>>>>>>>>>Unfortunately, we couldn't verify your identity ...
However, machines make mistakes too. If you believe that something is wrong on our side, please contact our support team

. ----------------------------------------------

And when I wanted to resubmit my documents, I saw this message on my page and I can not send my documents. why?

Only the Service Desk can help you, so I suggest you contact them.

Reason: