VPS "6155015" not available on 08/28/2020, no connection, and no more trades were carried out.
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Hello,
VPS "6155015" not available on 08/28/2020, no connection, and no more trades were carried out.
My account:
6155015 MT4 56517 , Activtrades-1, 153.00, 08.09.2020 / 08.09.2021
Hosting: MQL5 London 10
Hoster: MQL5.community
Established: 08/28/2020, at around 4:30 p.m.
There were probably two periods on August 28, 2020 when the VPS server had not carried out any more trades and was also not available:
1. Between approx 13:42:33 - 16:11:24
2. After about 16:13:32 ...
To be on the safe side, I had to activate / buy a new VPS "6161735" immediately, so that the trades started again from around 4:40:43 pm.
I canceled this old VPS "6155015" to be on the safe side, so that at some point two VPS would not run in parallel and conclude trades.
Can you please tell me what happened?
In addition, whether I could activate the cancellation of the VPS "6155015" on another MT4 account.
In addition, where can you get timely support in case of problems? Is the purchased VPS without support?