Balance withdrawal problem

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Husain Dana
625
Husain Dana  

Hello,


I have a credit in my account  with MQL5, I want to withdraw but I am not allowed.
A message appears, says "we need to perform additional verification of your account".

How can I ask for my account to be verified?

How long does it take for MQL5 to verify my account?

They have not asked me for any ID proof yet?

Juvenille Emperor Limited
Moderator
13512
Eleni Anna Branou  
Husain Dana:

Hello,


I have a credit in my account  with MQL5, I want to withdraw but I am not allowed.
A message appears, says "we need to perform additional verification of your account".

How can I ask for my account to be verified?

How long does it take for MQL5 to verify my account?

They have not asked me for any ID proof yet?

Contact the Service Desk, we can't help you here.

Husain Dana
625
Husain Dana  
Eleni Anna Branou:

Contact the Service Desk, we can't help you here.

Thank you
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