Balance withdrawal problem

Husain Dana
796
Husain Dana  

Hello,


I have a credit in my account  with MQL5, I want to withdraw but I am not allowed.
A message appears, says "we need to perform additional verification of your account".

How can I ask for my account to be verified?

How long does it take for MQL5 to verify my account?

They have not asked me for any ID proof yet?

Juvenille Emperor Limited
Moderator
18033
Eleni Anna Branou  
Husain Dana:

Hello,


I have a credit in my account  with MQL5, I want to withdraw but I am not allowed.
A message appears, says "we need to perform additional verification of your account".

How can I ask for my account to be verified?

How long does it take for MQL5 to verify my account?

They have not asked me for any ID proof yet?

Contact the Service Desk, we can't help you here.

Husain Dana
796
Husain Dana  
Eleni Anna Branou:

Contact the Service Desk, we can't help you here.

Thank you
Cheryl K
19
Cheryl K  
Hi. im trying to withdraw my balance and transfer back into my bank account. But seems theres no such option here. Can you please help?
Juvenille Emperor Limited
Moderator
18033
Eleni Anna Branou  
Cheryl K:
Hi. im trying to withdraw my balance and transfer back into my bank account. But seems theres no such option here. Can you please help?

If you mean your MQL5 account balance, you can't withdraw non-earned funds.