Give me some advice about cancelling a job.
no other way.
Your customer's and your arbitration counter will be increased.
Simply mention in your job's commment a.plausible explaination about the cancellation.
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If customer for some reason wants to cancel his offer after first level (requirement specification provided) and I accept his request, does it consider as a negative arbitration for me?
what should we do if both sides wants to cancel?