signal provider not adding me his trades

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I am subscribed to a sign.al provider but i am not included in his trades. I can see from his records that he traded 19 hrs ago but i haven't seen him for four days. Please advice how to contact him
 
51696577:
I am subscribed to a sign.al provider but i am not included in his trades. I can see from his records that he traded 19 hrs ago but i haven't seen him for four days. Please advice how to contact him

Make sure you are properly synchronized:


Check that you have synchronized your signal subscription with your MQL5 VPS.


SYNCHRONIZATION OF SIGNAL SUBSCRIPTION

1. When you are subscribed to a signal, you should check frequently that your signal subscription is active and you are copying the trades perfectly. Please go to your MT4 Navigator window and right click  on the VPS number, under your account. Click on the >> Journals, option.



2. On the Journals log file that opens, you should locate a: signal enabled, message along with details of your signal subscription, like the copying ratio etc.



3. If you see a: signal disabled, message then something is wrong, you should go over your MT4 or MT5 >> Tools >> Options >> Signals, tab settings again and then re-synchronize with your MQL5 VPS.




4. You should check for this: signal enabled, message regularly (once a day I would say), in order to ensure that you are copying the signal perfectly.


WARNING: After you finished with the synchronization of the signal subscription to the MQL5 VPS, you don’t need to tick the: Enable realtime signal subscription, option again in your local computer’s MT4/5 platform, because that way you will copy the signal twice and this is extremely dangerous !!!



WARNING: After you finished with the synchronization of the signal subscription to the MQL5 VPS, you don’t need to tick the: Enable realtime signal subscription, option again in your local computer’s MT4/5 platform, because that way you will copy the signal twice and this is extremely dangerous !!!
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