Service Desk lack of response

 
Is the Service Desk manned?

Have left requests for two weeks and still no response.

All of the article's, website etc say the VPS cost is $10 per month, but when signing up that jumps to $12 per month. Is this just a cock up?
 
Tony Dolling:
Is the Service Desk manned?

Have left requests for two weeks and still no response.

All of the article's, website etc say the VPS cost is $10 per month, but when signing up that jumps to $12 per month. Is this just a cock up?

The extra is VAT for European Union buyers.