placed trades not made

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Hi, i placed a long trade with a buy limit. this would have been profitable except the platform never placed the trade. Does this happen often, do i have any recourse??? Cheers Marie

 
marie appelbee:

Hi, i placed a long trade with a buy limit. this would have been profitable except the platform never placed the trade. Does this happen often, do i have any recourse??? Cheers Marie

Check your log, It should give an error, what is the error????

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