My signal temporarily suspended.

Chayaphon Ngowsuwan 2019.05.20 08:30

Dear support,

I have received a warning that my signal has been disabled due to a suspected violation of the rules.

It says the signal can be disabled for the following reasons:

- user complaints

- suspicious trading history

- authorisation problems

Currently it is not clear which rule has been broken. Could you assist in this matter?

Thank you very much!

Eleni Anna Branou 2019.05.20 08:54 #1

Chayaphon Ngowsuwan:

Dear support,

I have received a warning that my signal has been disabled due to a suspected violation of the rules.

It says the signal can be disabled for the following reasons:

- user complaints

- suspicious trading history

- authorisation problems

Currently it is not clear which rule has been broken. Could you assist in this matter?

Thank you very much!

You are using a micro account and its not allowed to have a paid signal with such account.

You need a true real account (not cent, micro or whatever) to publish a paid signal in MQL5.com.

Chayaphon Ngowsuwan 2019.05.20 08:57 #2

Eleni Anna Branou:

You are using a micro account and its not allowed to have a paid signal with such account.

You need a true real account (not cent, micro or whatever) to publish a paid signal in MQL5.com.

I can't create a new signal. Everything is blocked.

Eleni Anna Branou 2019.05.20 08:58 #3

Chayaphon Ngowsuwan:

I can't create a new signal. Everything is blocked.

Wait for the answer of the Service Desk.

Chayaphon Ngowsuwan 2019.05.20 08:59 #4

Eleni Anna Branou:

You are using a micro account and its not allowed to have a paid signal with such account.

You need a true real account (not cent, micro or whatever) to publish a paid signal in MQL5.com.

I'm not sure if this is a temporary or permanent account suspension.