MT4 1170 frozen after opening and reinstall
Hello friend,
I don't think its a Windows update... my computer does automatic updates and my account works fine. Maybe check the program your trying to run is still in the correct folder/s. depending on the program your running you might need to check that any indictors, etc are still also in the correct folders. Apart from the above, I usually close all programs and re start them, or close all programs and re start/shutdown windows.
Hi, my MT4 is frozen after opening. I believe my account is logged in because the number is displayed but my balance is shown as zero. I can verify with my broker that my balance is not zero. I can't even use a menu item - they are not highlighted when I mouseover them. Additionally, toolbar items do not show mouseover effect and I can't even close the window by pressing x, I must Alt-F4.
I've seen this specifically on high-DPI screens, though starting long before build 1170. It looks to me as though one of the pieces of stored information about MT4's window positions is giving MT4 a problem on restart. Removing a single line from MT4's terminal.ini settings fixed the problem for me.
So, two solutions to the problem:
- Delete the entire terminal.ini file from the config directory (inside %appdata%\metaquotes\terminal)
- Remove the specific line inside terminal.ini which causes the problem
Unfortunately, I can no longer remember which specific line needs to be removed. So, all I can suggest is deleting the whole terminal.ini file.
(From faded memory, it's whichever of the [BarState_XX] blocks that controls the position of the Data Window.)
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Hi, my MT4 is frozen after opening. I believe my account is logged in because the number is displayed but my balance is shown as zero. I can verify with my broker that my balance is not zero. I can't even use a menu item - they are not highlighted when I mouseover them. Additionally, toolbar items do not show mouseover effect and I can't even close the window by pressing x, I must Alt-F4.
I already tried uninstalling it and re-downloading version 1170 from my broker. I think it logs into my account exactly the same as before the reinstall, but still the application is frozen. Does anyone know how I can fix my system? Thanks for your help during this down-period and I wish you a happy new year!
Kent