Depositing

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29112381
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29112381  
I deposited the money Saturday via Visa through the website but even today it doesn't reflect in my app but reflect on website and my account is not working it tells me authorisation failed several times, anyone to help me I am new here. I am stressed.
Eleni Anna Branou
Moderator
7035
Eleni Anna Branou  
Ngcebo Sibisi:
I deposited the money Saturday via Visa through the website but even today it doesn't reflect in my app but reflect on website and my account is not working it tells me authorisation failed several times, anyone to help me I am new here. I am stressed.

Are you talking about a broker account or your MQL5.com account?

They are 2 different things, that are mixed up by many new members.

29112381
14
29112381  
Eleni Anna Branou:

Are you talking about a broker account or your MQL5.com account?

They are 2 different things, that are mixed up by many new members.

My MQL5.com account. 
Eleni Anna Branou
Moderator
7035
Eleni Anna Branou  
Ngcebo Sibisi:
My MQL5.com account. 

The money deposited in your MQL5.com account are for buying or renting services on this website only, products, signals or VPS, they are not for funding your trading activities.

What exactly do you want to do with that money?

In what app do you expect to appear?

29112381
14
29112381  
Eleni Anna Branou:

The money deposited in your MQL5.com account are for buying or renting services on this website only, products, signals or VPS, they are not for funding your trading activities.

What exactly do you want to do with that money?

In what app do you expect to appear?

😖 oh that is bad, is it possible to get that money back then.

I wanted to use it for forex trading.

The meta trader 5 App
Eleni Anna Branou
Moderator
7035
Eleni Anna Branou  
Ngcebo Sibisi:
😖 oh that is bad, is it possible to get that money back then.

I wanted to use it for forex trading.

The meta trader 5 App

Normally no, but you can contact Service Desk and ask them (left side of your profile page).

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