You can read the following thread with the similar situation: How to activate new indicator
If you aee on Windows, so I hope the replies on the thread will help you to install.
if not so write to the service desk (the link to the service desk is on your profile).
If you aee on Windows, so I hope the replies on the thread will help you to install.
if not so write to the service desk (the link to the service desk is on your profile).

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Today I have purchased my EA but installation is failed
please help me