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MT4 do not start

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elionu
47
elionu  

Mt4 all the sudden do not start it says (Not Responding).


Any suggestion rather then install again the program which I do not want to do because I do not want loose all the configurations.


Thanks

Marco vd Heijden
Moderator
5679
Marco vd Heijden  

open cmd window then type EVENTVWR and watch the application logbook for eventual error code then use google to find and solve (hopefully) the problem

elionu
47
elionu  

this is what I found seems the program that gives problem is terminal.exe


" Log Name:      Application

Source:        Application Hang

Date:          8/2/2017 10:40:05 AM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Elio-PC

Description:

The program terminal.exe version 4.0.0.1090 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 17a8

 Start Time: 01d30b9a25be98ba

 Termination Time: 121

 Application Path: C:\Program Files (x86)\OANDA - MetaTrader\terminal.exe

 Report Id: b98b5c1e-1ffd-4366-9821-d080667fe041

 Faulting package full name: 

 Faulting package-relative application ID: 


Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-08-02T14:40:05.879709100Z" />

    <EventRecordID>4086</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Elio-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>terminal.exe</Data>

    <Data>4.0.0.1090</Data>

    <Data>17a8</Data>

    <Data>01d30b9a25be98ba</Data>

    <Data>121</Data>

    <Data>C:\Program Files (x86)\OANDA - MetaTrader\terminal.exe</Data>

    <Data>b98b5c1e-1ffd-4366-9821-d080667fe041</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

</Event>++

 "

whroeder1
16112
whroeder1  
elionu: Mt4 all the sudden do not start it says (Not Responding).

You have a broken indicator. Delete or move any new ex4 and retry.

elionu
47
elionu  

I fixed I just reinstall and I did not lose the configurations and now I have even the last version :)

elionu
47
elionu  
whroeder1:

You have a broken indicator. Delete or move any new ex4 and retry.


which indicator is broken ?

whroeder1
16112
whroeder1  
elionu: which indicator is broken ?

My Crystal ball is cracked, and I'm not a mind reader. Only you know which indicator(s) you recently installed.

elionu
47
elionu  

I did not install any new indicator all the sudden stopped.


Anyway I thought  that you saw the indicator on the information that I send.


The platform works now so problem fixed.

whroeder1
16112
whroeder1  
elionu: The platform works now so problem fixed.

No problem was fixed. You still have a bug waiting to wake up and bit you later.

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