Bad Service desk

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Houston
70
Houston  
What a shame. The service desk provides bad service by not replying incoming messages and changing its rules for withdrawing 
Keith Watford
Moderator
14020
Keith Watford  
Houston:
What a shame. The service desk provides bad service by not replying incoming messages and changing its rules for withdrawing 
I have never had that problem, they have always replied to me. I don't know about withdrawals, but again, I have never had a problem.
Houston
70
Houston  
Keith Watford:
I have never had that problem, they have always replied to me. I don't know about withdrawals, but again, I have never had a problem.
Hi Keith, must I call them as I didn't receive any SMS code for registering as a Seller either? need your help...
Marco vd Heijden
Moderator
8178
Marco vd Heijden  

Service desk is great !

Never had any problems with them.

Bernhard Schweigert
28304
Bernhard Schweigert  
Houston:
What a shame. The service desk provides bad service by not replying incoming messages and changing its rules for withdrawing 
They always replied me quick.
Muzaffar Ergashaliev
21861
Muzaffar Ergashaliev  
Service desk is great !
Keith Watford
Moderator
14020
Keith Watford  
Houston:
Hi Keith, must I call them as I didn't receive any SMS code for registering as a Seller either? need your help...

I received confirmation in my Messages, can't remember how long it took.

Contact the desk again if it takes more than a week.

Ex Ovo Omnia
3360
Ex Ovo Omnia  
Keith Watford:

I received confirmation in my Messages, can't remember how long it took.

Contact the desk again if it takes more than a week.

Sometimes it takes longer, I have an unanswered bug report from 2014.08.28, and an ignored open bug since 2014.05.12
Alain Verleyen
36131
Alain Verleyen  
Houston:
What a shame. The service desk provides bad service by not replying incoming messages and changing its rules for withdrawing 

Each one has it's own standard of quality. Thinking a service is not good because you didn't receive an answer is a bit egocentric, though I can understand your frustration.

I reported many bugs or suggestions and most of the time you get a quick answer, sometimes you get a late answer, and it happens you didn't receive an answer at all. I would say the ServiceDesk is of medium quality. They can improve it for sure, but it's certainly not bad.

Houston
70
Houston  
Alain Verleyen:

Each one has it's own standard of quality. Thinking a service is not good because you didn't receive an answer is a bit egocentric, though I can understand your frustration.

I reported many bugs or suggestions and most of the time you get a quick answer, sometimes you get a late answer, and it happens you didn't receive an answer at all. I would say the ServiceDesk is of medium quality. They can improve it for sure, but it's certainly not bad.

In my case, it's quite urgent as I can't sign up as a seller. I didn't get any sms notification code either
Carl Schreiber
Moderator
7130
Carl Schreiber  
The responsivity of the service desk might depend on what they are actually doing. Didn't they release a new mt5 version last week which had causes another release due to some minor bugs?

I assume that in times like that all 'coder' working on that field and will 'bet back' to the service next week.

If so you can enjoy the competence of the people of the service desk - as I recently got a fast and positive (=solving the problem) answer about how to define and code nested classes.

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