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Help: How to change me mobile phone number? I have lost my old mobile phone.

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Li Yong
66
Li Yong 2013.11.23 07:56 
How to change me mobile phone number? I have lost my old mobile phone. I want to use my new mobile phone number.
Dua Yong Rew
5423
Dua Yong Rew 2013.11.23 08:36  
ljoyd:
How to change me mobile phone number? I have lost my old mobile phone. I want to use my new mobile phone number.
I believe you have to write to service desk for such issues
Li Yong
66
Li Yong 2013.11.23 09:23  
doshur:
I believe you have to write to service desk for such issues
what is the service desk's email???
Alain Verleyen
Moderator
30743
Alain Verleyen 2013.11.23 10:25  
ljoyd:
How to change me mobile phone number? I have lost my old mobile phone. I want to use my new mobile phone number.
You can change your mobile number in your profile.
Li Yong
66
Li Yong 2013.11.23 11:41  
angevoyageur:
You can change your mobile number in your profile.
but it need verification. I can not get the SMS sent to my old mobile phone.
Alain Verleyen
Moderator
30743
Alain Verleyen 2013.11.23 14:00  
ljoyd:
but it need verification. I can not get the SMS sent to my old mobile phone.

What I see by dong this change is :

We need the confirmation that changes are made by the Profile owner. To confirm this, we will send an SMS codes to your new and old phone numbers.

So you will receive the SMS to the new one, where is the problem then ?

Simon Gniadkowski
Moderator
18001
Simon Gniadkowski 2013.11.23 20:05  
ljoyd:
How to change me mobile phone number? I have lost my old mobile phone. I want to use my new mobile phone number.
Why did you change your number just because you lost your phone ?  get a new SIM with your old number . . .
Li Yong
66
Li Yong 2013.11.24 01:50  
RaptorUK:
Why did you change your number just because you lost your phone ?  get a new SIM with your old number . . .
angevoyageur:

What I see by dong this change is :

So you will receive the SMS to the new one, where is the problem then ?

MQL also need send SMS to the old one. How can I receive it? I have lost and cancelled the mobile phone.
Jinsong Zhang
15607
Jinsong Zhang 2013.11.24 04:17  
get back your old phone number
Li Yong
66
Li Yong 2013.11.25 02:52  
song_song:
get back your old phone number
I have cancelled it in the China Telecom.
mamirbiz
4
mamirbiz 2013.11.25 03:50  
 yes i think get back your old phone number
12
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