Signal setting not working: "Stop if equity less than..."

[[Deleted]]

Hi,

I am subscribed to a signal, which hit the max drawdown I wish to be exposed to, which i manage using the "Stop if equity less than" on the signal page in MT4.

It hit the the Equity trigger and the signal disabled successfully but the trades did not close.

I was subscribed to Dartchip (https://www.mql5.com/en/signals/34309) which has just been disabled as of a few minutes ago. Is this why it is diabled?

Can anyone advise me, so this does not happen again?

Nathan

[Alain Verleyen]

You have to write to the ServiceDesk of Metaquotes.

[[Deleted]]

angevoyageur:
You have to write to the ServiceDesk of Metaquotes.

Thanks!

[Hugo Tiago Teixeira Aboim O Neill]

I had the same problem, thx.

[psaTrading]

I also had the same problem.

Thanks