how to delete uploaded chart - page 2

 
Alain Verleyen:

It's effectively possible to post a chart from MT4/MT5 without being connected to an mql5.com account.

So even if you connect or subscribe later, your chart is published but NOT linked to your mql5.com account, no way to delete it.

Example I just did. Doesn't appear in my profile, I can't delete.

If you lost the initial link, only way is to contact ServiceDesk.


My default browser is Chrome (to publish charts) but I am using Opera. So, when I publish the chart from Metatrader - the Chrome is opened with this chart (and I did not connect to mql5 on Chrome - I am using Opera to login to mql5). So, when I go to profile - charts in Opera so I can find the chart and delete it.

I mean: my charts appear in profile.

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Of course, it is for service desk.

 
Sergey Golubev:

My default browser is Chrome (to publish charts) but I am using Opera. So, when I publish the chart from Metatrader - the Chrome is opened with this chart (and I did not connect to mql5 on Chrome - I am using Opera to login to mql5). So, when I go to profile - charts in Opera so I can find the chart and delete it.

I mean: my charts appear in profile.

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Of course, it is for service desk.

But your MT4/MT5 is connected to mql5.com ? (Community tab in Tools/Options).
 
Alain Verleyen:
But your MT4/MT5 is connected to mql5.com ? (Community tab in Tools/Options).

Connected.

So, this is about non-login to mql5 (and non-connected from MT4/MT5 to mql5)?
If yes so it is for the service desk.

 
Sergey Golubev:

Connected.

So, this is about non-login to mql5 (and non-connected from MT4/MT5 to mql5)?
If yes so it is for the service desk.

Yes exactly.
Reason: