Before proceeding with cancellation, I’d really like to help you resolve the installation issue. In most cases, installation problems happen when MT5 is not logged into the same MQL5 account used for purchase.
Please try this:
Open MT5
Go to Tools → Options → Community
Log in using your MQL5 account
Then go to Navigator → Market → Purchased → Click Install
If it still doesn’t work, please let me know:
Your MT5 build version
Your broker name
A screenshot of the error (if any)
I will personally guide you step-by-step until it works.
Regarding refunds, they are processed directly by MQL5 according to their policy. However, I’m confident we can solve the installation issue quickly so you can start using the product without needing a refund.
I’m here to help you get everything running smoothly.
Gold Scalp Matrix Pro is optimized for XAUUSD on the M1 timeframe. Keep AutoTrading enabled and avoid changing timeframe or turning the EA on/off frequently, as it is designed to manage trades continuously under stable market conditions
Thank you for checking Gold Scalp Matrix Pro v4.0.
For best performance, please run the EA on XAUUSD M1 timeframe and allow it to operate continuously without frequent restarts. Broker conditions such as spread and execution speed may affect results, so ECN or low-spread accounts are recommended.
If you have any setup questions, feel free to leave a comment — I’ll be happy to help.
Gold Scalp Matrix Pro delivers a clean and structured scalping approach with solid trend filtering and precise entries. The multi-target trade management and risk control make it especially useful for advanced traders looking for consistency in fast-moving gold markets.
Hello bryn,
Thank you for your message.
Before proceeding with cancellation, I’d really like to help you resolve the installation issue. In most cases, installation problems happen when MT5 is not logged into the same MQL5 account used for purchase.
Please try this:
Open MT5
Go to Tools → Options → Community
Log in using your MQL5 account
Then go to Navigator → Market → Purchased → Click Install
If it still doesn’t work, please let me know:
Your MT5 build version
Your broker name
A screenshot of the error (if any)
I will personally guide you step-by-step until it works.
Regarding refunds, they are processed directly by MQL5 according to their policy. However, I’m confident we can solve the installation issue quickly so you can start using the product without needing a refund.
I’m here to help you get everything running smoothly.
Best regards.
Focus on process, not hype.
The goal is steady equity, not jackpot trades
.