Hello,

Thank you for your feedback and I sincerely apologize for the inconvenience.

This situation happened due to a monitoring oversight on my side — I missed your active rental, which caused delayed support and affected your experience. This is entirely my responsibility.

I fully understand your disappointment after renting the EA for one month, and I’m truly sorry for that.

I’m ready to resolve this by offering a refund or a free rental extension, and I will personally assist you to make sure everything works properly.

Please contact me via private message so I can handle this immediately.

Thank you for your patience.