Hello Ping,

Please advice onhow to setup. I bought and installed the utility, added the websocket links, the charts dont show anything except the pair name.

Please advise.

Thanks

M.

I'm very sorry to cause you trouble. If the trading pair is not displayed, you can check the following:

1. Tools - EA - webrequest whether trade.crossers.net is added (this is the default Binance market broker address), if you are using api.binance.com, please confirm whether you have added it to this list.

2. The trading pair uses custom symbols. If you have previously added BTCUSDT trading pairs or hidden trading pairs, the addition will fail. Please check that there are no such symbols in the custom symbols.

3. At present, it is found that there is a bug in mt5, that is, when adding custom symbols, if the symbol length is greater than 3, an error will occur. If this is the problem, we need to adjust the program to solve it manually.

If the above methods still cannot be solved, please install the remote control software todesk so that we can help you solve it.

Sorry for the trouble, please take a look at the screenshot of the log information for me, or contact me for remote assistance to solve it for you.

ok i will send anydesk  in private message