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Dennis Fong  

Hi Bruno,

I have received the URGENT ALERT from my brokerage as below:


Dear Client,

You are receiving this email as your MT4 account with login number XXXXXXXXXX has been recognized as "Hyperactive".

According to Metaquotes guidelines, an account is considered hyperactive when it exceeds 2,000 messages per day. We are flexible with this guideline and will only contact clients when this threshold is breached by some margin. Your server messages have exceeded 5,000, so we must ask you to take immediate action to bring these down to an acceptable level.

The most common reasons for hyperactivity are:
  • Orders being modified by an expert advisor every tick
  • Orders being sent to the server by an expert advisor when there is no money in the account
  • Faulty logic and or settings in the expert advisor causing over trading (and usually losses)
  • Attempting to place a trades with an EA at an invalid price/with the wrong order type

Please check your account and make the changes necessary to lower your server messages. If the hyperactivity continues and exceeds 25,000 messages, we will be required to disabled the account to prevent unnecessary load on the MT4 server without further notice.

Kind Regards,
Support | IC Markets 



Can you assist? I need the EA need adjustment to rectify the issue

Silvio Peng  
Hi

I bought your  Sirr Advanced Trend Scalper EA Pro but it works not as expected. It opens no trades. Everything seems to be ok when I check the journal 

and the experts event log. I tried the 5,15 and also the H1 timeframe. It is always the same problem. 

Have you an idea? 


Regards Silvio

Bruno Rosa  
Silvio Peng #:
Hi

I bought your  Sirr Advanced Trend Scalper EA Pro but it works not as expected. It opens no trades. Everything seems to be ok when I check the journal 

and the experts event log. I tried the 5,15 and also the H1 timeframe. It is always the same problem. 

Have you an idea? 


Regards Silvio

Dear Silvo,

Please send us a message per chat and will be more than happy to support you ;)

Thanks

Bruno Rosa  
Dennis Fong #:

Hi Bruno,

I have received the URGENT ALERT from my brokerage as below:


Dear Client,

You are receiving this email as your MT4 account with login number XXXXXXXXXX has been recognized as "Hyperactive".

According to Metaquotes guidelines, an account is considered hyperactive when it exceeds 2,000 messages per day. We are flexible with this guideline and will only contact clients when this threshold is breached by some margin. Your server messages have exceeded 5,000, so we must ask you to take immediate action to bring these down to an acceptable level.

The most common reasons for hyperactivity are:
  • Orders being modified by an expert advisor every tick
  • Orders being sent to the server by an expert advisor when there is no money in the account
  • Faulty logic and or settings in the expert advisor causing over trading (and usually losses)
  • Attempting to place a trades with an EA at an invalid price/with the wrong order type

Please check your account and make the changes necessary to lower your server messages. If the hyperactivity continues and exceeds 25,000 messages, we will be required to disabled the account to prevent unnecessary load on the MT4 server without further notice.

Kind Regards,
Support | IC Markets 



Can you assist? I need the EA need adjustment to rectify the issue

Hello Denis,

We just released a new version, take a look and let us know what did you think and if you like the new bot! Thanks

Bruno Rosa  
New pre-sets added on our blogs!
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