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ERROR 4752

Hello friends, I am running an EA on one of my accounts on activtrades, and at least once a week I get a "4752 error" message, I searched and the error means "Trading by Expert Advisors prohibited" I contacted activtrades and they did not inform me anything besides that the problem is not with them

my EA suddenly breaks

hey guys... during the Backtest, my EA suddenly breaks and stops opening trades(because there's no margin) one specific parameter uses ATR and giving me the problem... the calculation for takeprofit and stoploss using the indicators are correct... what is making me crazy is that it goes through