Thamsanqa Blessed Masina / Profile

I have a problem that I dont understand. I recently registered as a signal provider . My signal was active when I made my first trade then after that its not active anymore. I thought that it had been disabled but it seems like its not either. It

Im trying to get and investor password using the mobile meta trader app but it keeps on saying failed to change password , I even cleared cache but still its not working , I dont know what to do , I need the investor password to register as a seller