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Cannot Find Signal (PLEASE HELP)

This is driving my nuts. When I click Copy Signal it opens the wrong MT5 (different broker). When I use the Search feature in the correct MT5 I cannot find the Signal name, even though it exists. Please help

1

Help with Signal

Hi, My signal opened a Buy XAUUSD @ 1771.05 and closed @ 1772.80 for profit. However, on my account it opened a Buy XAUUSD @1773.17 and closed @ 1772.79 for a loss. No SL or TP was set on the order. I have a VPS on the account, my slippage is set high in the options. Looking at the Signal's slippage