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2

The Service Desk did not reply me from from Oct. 8th, and blocked me from updating and accessing my products.

As Subject. Is it normal the Service Desk did not reply for about 10 days. Is service desk there to help customers who paid to MQL5, or try to give customers hard time? Forum did not help to submit my issues to Supervisors/Managers, only REMOVED MY MESSAGES

1

Why failed download product 403

Hi When clicking "Update" icon to update a product I purchased, the update failed. An error message was shown in Journal: Failed dowaload product 'product name' [403]. How to fix the error so I can update the product? Thank you for your attention

6

Product verification failed. It run my robot on a wrong pair

s I wanted to launch my product , but it cannot pass verification. The test run my robot on NZDUSD and failed by having no operations. However, my robot is designed for EURUSD. How can I have the test run on pair EURUSD only? My Error file is attached. <<<<<<<<<<<<< Updates I added the following

17

If the Seller did not reply me and did not refund me, can MQL5 contact the seller or remove the seller from the community?

If the seller are selling products which don't work from their own web sites, can MQL5 remove the Seller from postings? I purchased a robot EA <Deleted> and his EA doesn't work at all - each order is with order price $1.1 higher than the current EUR/USD price. (Attached file is the screenshot of