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Contact a vendor

I bought a product via the market place a few days ago but need to communicate with the vendor. I've tried the message facility using the vendor name but have had no response. The vendor has high customer service ratings. Is there a more appropriate way to communicate with the vendor? Also I note

Can't download indicators

When I identify an indicator to download, I click on Download then a box appears asking if I have MT4 installed so I click on "Yes, I have MT4" but it does not accept that. If I click on "No, I don't" it goes off and starts downloading MT5 which I don't want at this stage. I'm running MT4 on a Mac