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"use MQL5 cloud network" does not stay checked, and turns down for optimization

Help please: When i press Start for optimizaion of EA , MQL5 cloud gets uncheked and not working. it has worked just a few seconds some times. I cant even enable or turn it on. I have money in my ballance in MQL5 Is there any soulution.any idea. computer is good. windows 10. CPU good