Rayanna / Profile

Guys Im getting an error when , logging in to the MQL5 platform through the MT4 terminal. But its strange, that this only happens when i try to log in to FTMO account. When i try to log in with ICMarket , all works fine. Please see the screenshot of

I have subscribed to a signelprovider. But his trades are not automatically executed on my mt5. Can you guys help me with this