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"MQL4 Market: failed to get list of user products [403]". Can you advise how do I fix it please?

Hi, my terminal MT4 installed in VPS and running on window 10, but when I login or go to market tab, the terminal window always refresh and in journal tab displays " MQL4 Market: failed to get list of user products [403]". Can you advise how do I fix it please? I have asked service desk and their