Official private diagnostic channel for existing Cloud Protector failure sessions?

[wjaken]

Where can I privately request correlation of existing MQL5 Cloud Protector failure sessions?

Ordinary compilation succeeds, but the Protector connects and authorizes, then reports "request to protector server failed". I am seeking the official channel and the correlation details required for records of already completed sessions, not another blind retry.

The contact-page assistant directs platform technical questions to this forum. Is there an official private route for this diagnostic request? This concerns Cloud Protector, not Cloud Network testing agents.

No source code, executable, license file, account credentials, trading information or private session logs are attached. Session timestamps can be supplied only through an approved private channel.