I have a problem with my purchase through PayPal

 

I have a problem with my purchase through PayPal The amount was withdrawn from my balance

Payment error!

The payment system reported an error while processing the payment.
Please check the entered data and sufficiency of funds on your account.
You can also select another payment method.

If the error persists, please contact the technical support team.

Error details:

The email in the PayPalV2 payment system should match the email in your Profile at mql5.com.

 Choose a different payment method
Files:
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IMG_5183.jpg  331 kb
 

Usually the people are depositing the fund to their MQL5 forum account/profile (from paypal or from Visa card or from any method available), and after that only - pay for the services directly from MQL5 account/profile.

If you have an error to pay something here by using paypal so the fund will come back to your paypal, and you can deposit the fund (when it will come back) to your profile here https://www.mql5.com/en/users/abdulaziz901/accounting/choosein

Just a suggestion.

 
Sergey Golubev #:

Usually the people are depositing the fund to their MQL5 forum account/profile (from paypal or from Visa card or from any method available), and after that only - pay for the services directly from MQL5 account/profile.

If you have an error to pay something here by using paypal so the fund will come back to your paypal, and you can deposit the fund (when it will come back) to your profile here https://www.mql5.com/en/users/abdulaziz901/accounting/choosein

Just a suggestion.

How long is the refund period?
 
Abdulaziz #:
How long is the refund period?
I do not know ... it is related to paypal ...because it is not refund - the fund was not delivered to MQL5 so the money is still processed by paypal
(you should look at status of the payment in paypal).
Reason: