I have a signal that has a subscriber but I don't see the money in my account

[Van Thinh Vu]

Dear Admin,

I have a signal that has a subscriber but I don't see the money in my account

Please help me check Why does it have no money?

[Carl Schreiber]

Maybe it's a cent account?

[Sergey Golubev]

Van Thinh Vu:

Dear Admin,

I have a signal that has a subscriber but I don't see the money in my account

Please help me check Why does it have no money?

Rules of Using the Signals Service - Payments 

The Subscriber's account is automatically charged for the Subscription fee for the entire subscription period in advance upon subscribing.

The Signal Provider automatically receives the Subscriber’s fee for using the Signals in a week upon the Subscription period expiration.

If the transmission of the Signal is terminated by the Provider, the reserved Subscribers' funds shall not be transferred to the Provider's account.

[Van Thinh Vu]

Carl Schreiber #:
Maybe it's a cent account?

Why is It related to cent account ?

My account is not cent account. and I am a provider

[Sergey Golubev]

Van Thinh Vu #:

My account is not cent account. and I am a provider

post #2 - if you are signal provider so you know about it:

.. in a week upon the Subscription period expiration.

[Carl Schreiber]

Van Thinh Vu #:

Why is It related to cent account ?

My account is not cent account. and I am a provider

But the subscriber could have a cent account (or just a demo account) and then (maybe) the total amount of the subscribed capital is less than 1 $.

[Eleni Anna Branou]

Another reason may be the the subscriber bought the subscription but hasn't actually completed the subscription procedure.