Problem with the installation of an EA on MT4 platform

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I just bought an EA for the MT4 platform. But when I click "Install" it doesn't work. I can't install my EA. Can you please help me?
 
261222627:
I just bought an EA for the MT4 platform. But when I click "Install" it doesn't work. I can't install my EA. Can you please help me?

Log out and re-login into your MQL5 account in MT4 >> Tools >> Options >> Community, then restart your computer and MT4 terminal and try again.

Also make sure that you have Internet Explorer or Microsoft Edge installed in your PC.

If the problem persists, try again tomorrow.

 
Eleni Anna Branou:
Thank you for the prompt response. I'll try your recommendations
 

hi 

I bought support and resistance And it's for five people and it was only downloaded 3 times and now I can't download it ?

 
MuBaRak MuBaRaK #:

hi 

I bought support and resistance And it's for five people and it was only downloaded 3 times and now I can't download it ?

You can check your activations here: https://www.mql5.com/en/users/mubarakmubarak/market

 

 the EA in my "purchases", but when I click on "Install" it goes to payement page like if I had to buy it again.

what i should do to make work on MT4 ?

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