attempting to close my account

 
Over the last month I have sent 5 request to close my MQL5 account and have my balance transferred back to my Pay Pal.  They have all been rejected, unapproved, or closed without resolution.  Why is it that MQL5 is holding my funds hostage?  My most recent request has been open for 10 days without resolution.  Would someone please close my account and return my funds to me.  Thank you
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