Please provide a photo with an identity document only.

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The driver's license was submitted and accepted
When you upload photo with the QR code
All my attempts are rejected
What exactly is required?
 
Ibrahim Alrehaili:
The driver's license was submitted and accepted
When you upload photo with the QR code
All my attempts are rejected
What exactly is required?


Documents

Take photos on your mobile phone

1. Upload a photo of any of the following documents:
  • Passport (1 photo): the main information page with the owner's photo
  • ID card (2 photos are required): the front side with the owner's photo + the backside
  • Identity certificate (2 photos are required): the front side with the owner's photo + the backside
  • Driver's license (2 photos are required): the front side with the owner's photo + the backside
Photo requirements:
  • The document should be positioned in front of the camera, any angular distortions must be avoided
  • Take a photo right before uploading, old photos are not accepted
  • Scanned copies are not accepted
  • Photos must be in color
  • Resolution: no less than 2048 x 1536 pixels
  • Photos must be clear, the text on them must be legible and well readable
  • Photos must not be edited by image-processing software, rotated or resized; image format must not be changed. If your photo has been edited or modified in any way, it shall be considered invalid
  • A document must occupy more than 50% of the photo area
  • All edges of the document must be visible
  • The document must be valid at the time of sending the photo
  • If the validity period is specified in your document, this period must be clearly visible in the uploaded photos

Take a photo of your document on a mobile phone or digital camera and upload it to Document photo. Do not send photos between devices via email or instant messengers. Save photos from your device to a PC only using a cable. No photo editing is allowed.


2. Upload your photo with a personal QR code

  1. Click the Open QR code link. This will open a window with your personal identification QR Code
  2. Position yourself next to the QR code so that you are in the frame with the QR code image
  3. Look at the camera and take a selfie or ask anyone to take your photo with the QR code
  4. Your full face and the personal QR code must be clearly visible in the photo
  5. Photos with a hat, sunglasses and any other objects hiding the face are not allowed.
  6. Upload the resulting photo using the link Upload photo with the QR code
  7. If the QR code is blurry or not clear, such a photo is considered invalid and you need to take and upload a new photo

The uploaded Document photo and Photo with the QR code will be compared. If differences in the photos are detected, your application will be automatically rejected.


 
I know that
All of the above have been applied and are not approved
And I receive a message
Please provide a photo with an identity document only.

The error is not explained
 
Ibrahim Alrehaili:
I know that
All of the above have been applied and are not approved
And I receive a message
Please provide a photo with an identity document only.

The error is not explained

Read the details carefully, especially the bold and re-submit your photos/documents.

MQL5 doesn't accept scanned or edited photos, use a mobile phone or a camera to take your photos and remember to check the accepted resolution.

 
Eleni Anna Branou:

Read the details carefully, especially the bold and re-submit your photos/documents.

MQL5 doesn't accept scanned or edited photos, use a mobile phone or a camera to take your photos and remember to check the accepted resolution.

I applied what was required in several ways and everyone was rejected
 
Ibrahim Alrehaili:
I applied what was required in several ways and everyone was rejected

We can't help you here, its entirely a matter between you and MQL5 sellers account approval department, so please follow this in your personal seller application page.

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