export advisor/MT4
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i recently downloaed the software (mt4) to my laptop. when logging on to the platform there are error messaged displayed on the chart screen. the message indicates that usd/jpy currency is incorrect and also do not see the smiley face in the top right corner which would indicate a connnection. i spoke with customer service who indicated that the interruption may have to do with expert advisor being installed. is there a way to resolve this issue?