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My mql5 VPS loses connection every 5 mins and is unusable

Hi, My mql5 VPS loses connection every 5 mins and is unusable, can I get a refund? Or is there a way to get this escalated, I just got this subscription yesteraday and as you can see from the screenshots, it is unusable, there is no 99% uptime. This is a really frustrating experience. Thanks, Vik