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Withdrawl regarding Flokiforex

The manager is telling me i have to pay additional taxes before i can take out any money on my earnings. Is this a scam???? I think so they wont allow me to take out money to pay taxes unless i pay a monetary exchange taxes. SO they will not let me withdraw any money to even pay the taxes

Keeps draining my account.

Ill be in a good trade and be in profit then all of a sudden the chart will glitch out and make me lose all my money. I kept forgetting to use a take profit . I keep searching live charts and the numbers never seem to ever go up that high on any other chart. Please help