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Problems with opening operations on mt4 from the cell phone app

It does not allow me to open operations from the application only from the computer, where the SELL and BUY buttons are, a message appears that says the following: Attention. The order execution price depends on the current market situation, the difference with the requested price may vary

1

Can I request the cancellation and refund of the money?

A thousand days ago I made the purchase of an EA but as of today the provider has not shown interest in helping me clarify some doubts about the installation. Can I request the cancellation and refund of the money