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Why does my alerts not email notify me when connected to the hosting server purchased through MQL5 DIRECT FROM MT4 PLATFORM

Hello, i setup my alerts to email me each time it is set. I tested on my computer install of MT4 and all works fine however when i then migrate my environment to the server automatically through the MT4 platform they don't work. Just want my trade alerts to notify me 24/7 so i don't have to have my