Mql5 contact

 

How can I contact someone fro mql5? they don`t have any support? 

I just now saw that for two days did not copy and I Lost some money and now if will start to copy again will close some position with minus, the computer is allways open, the internet is ok, the mt4 is opened. What problem can be? 

tomorrow will expire the copying, 26.01. Thank you 

 
Lucian13:

How can I contact someone fro mql5? they don`t have any support? 

I just now saw that for two days did not copy and I Lost some money and now if will start to copy again will close some position with minus, the computer is allways open, the internet is ok, the mt4 is opened. What problem can be? 

tomorrow will expire the copying, 26.01. Thank you 

Make sure you've done everything as described here: 

How to Subscribe to MT4/MT5 Signal

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

You can contact MQL5.com at the bottom of this website.

 
Lucian13:

How can I contact someone fro mql5? they don`t have any support? 

I just now saw that for two days did not copy and I Lost some money and now if will start to copy again will close some position with minus, the computer is allways open, the internet is ok, the mt4 is opened. What problem can be? 

tomorrow will expire the copying, 26.01. Thank you 

Internet may be ok in general, but if you do not use MQL5 VPS so it may be the problem.
Because it is recommended to use MQL5 VPS.

Besides, you can look at Metatrader journal to read about why the positions/orders were not copied (it should be written about it).
Most often reason is mapping.

Please find some general information below about copy trades:

----------------

1. How to Subscribe to MT4 Signal - instructions https://www.mql5.com/en/forum/189731  (MT4)

2. mapping https://www.mql5.com/en/forum/292340#comment_9504099
 

Same, i'm paying for a VPS service and i want to talk to someone!!

 
ChrisC30A #:

Same, i'm paying for a VPS service and i want to talk to someone!!

What about?

 
Eleni Anna Branou #:

What about?

Why don't MQL5 send messages to people's email, not just having messages posted. If someone is not looking at MQL5 regularly they are not going to see messages for them. I've messaged five people in the last two weeks and not received one reply.

 
AndrewFraser #:

Why don't MQL5 send messages to people's email, not just having messages posted. If someone is not looking at MQL5 regularly they are not going to see messages for them. I've messaged five people in the last two weeks and not received one reply.

Did you contacted people that rarely visit the website or answered in some old topic?

If someone doesn't bother answering, will not do so even if was contacted through email.

 
Eleni Anna Branou #:

Did you contacted people that rarely visit the website or answered in some old topic?

If someone doesn't bother answering, will not do so even if was contacted through email.

Yes I guess so. Three of the five had bought an EA and reviewed it recently. Thanks Eleni.

 

Hello,

I try to connect my broker "IntelligencePrime-live" but I receive this message " Invalid broker server"

In the selection, you have  "IntelligencePrime-demo" but not  "IntelligencePrime-live"

And in the Trading Signals with Automatic Execution, I can find it.

What I can do ?

Files:
metatrader.PNG  27 kb
Mql4.PNG  13 kb
Mql5.PNG  7 kb
 
Hervé Ar Menteg #:

Hello,

I try to connect my broker "IntelligencePrime-live" but I receive this message " Invalid broker server"

In the selection, you have  "IntelligencePrime-demo" but not  "IntelligencePrime-live"

And in the Trading Signals with Automatic Execution, I can find it.

What I can do ?

Not all the brokers (and not all the brokers' servers) are available to create the signal.
Nothing you can do except to use the other broker/server.
Reason: