Server version in Opener

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2020.03.05 14:30:51.200 Network 'ххххх': authorized on Open-Broker through Access Server VI (ping: 3.85 ms, build 1755)
2020.03.05 14:30:51.200 Network 'ххххх': previous successful authorization performed from 178.140.164.114 on 2020.03.05 14:14:42
 

Members of the forum!

Who trades in Otkryvashka via MT5,

Write a letter to Otkryvashka's tech support(I already did),

If there are many of us, things will get moving!

Added

By the way, what's the server version in BCS (look at build 2347)?

 
prostotrader:

Members of the forum!

Who trades in Otkryvashka via MT5,

Write a letter to Otkryvashka's tech support(I already did),

If there are many of us, things will get moving!

Added

By the way, what version of the server in BCS (look at build 2347)?

So, I should use an old terminal version 1755, probably it will be better to use ))

here is what BCS shows:

2020.03.05 15:42:30.386 Network 'хххххх': authorized on BCS-MetaTrader5 through Access Server #1 (ping: 26.78 ms, build 2280)
 
What a comparison.
Where did you write to the techno?
And yes, in my experience you have to not only write, but to call and ask how things are going and what they do, otherwise they do nothing and do not answer.
 
Sergey Chalyshev:

So we should use the old terminal version 1755, it would probably work better with it ))

this is what BCS shows:


So BCS has good technicians....

 
Askr:
What a comparison.
Where did you write to techpo?
And yes, in my experience you should not only write, but also call and ask how things are going and what they are doing, otherwise they do nothing and do not answer.

I used to write to 911 and Filchenkov (head of the technical support office in Otkryvashka),

but he's not working now.

I wrote to 911 and called my manager and he said he would look into it.

 
Sergey Chalyshev:

So we should use the old terminal version 1755, it would probably work better with it ))

This is what BCS shows:


Seryozh, do you trade on real account at BCS?

 
prostotrader:

write letters to the support team at Otkryvka(I have already done so),

If there are many of us, things will get moving!

The most effective in this case is an angry post on smartlab, where the numbers of builds beat one, be sure to show how the competitor has.

Ask them to put some likes on the post so that it goes on the main page. There will be thousands of views and dozens of comments.

With such an attack on karma, it's more likely that they'll slap whoever needs to, already through the broker's internal channels. They will publicly apologise and report on the measures taken.


Reputation is such a commodity. I could be wrong.

 
fxsaber:

The most effective in this case is an angry post on smartlab, where one beats the other with numbers, making sure to show how the competitor is doing.

Ask for the post to be liked, so that it goes on the home page. There will be thousands of views and dozens of comments.

With such an attack on karma, it's more likely that they'll slap whoever needs it, already through the broker's internal channels. They will publicly apologise and report on the measures taken.


Reputation is such a commodity. Probably wrong.

I posted a complaint on smartlab, but links to this resource are forbidden.

 

The opener, as always, is busy writing it off

Добрый день!

 

В настоящее время ведётся подготовка к переводу сервера МТ5 на новое оборудование, после успешного перехода, далее, планируется прорабатывать вопрос обновления серверной части ПО МТ5.

При этом, наша текущая версия не совсем 1755, поскольку устанавливались патчи (последнее обновление было 3 месяца назад, а не 2 года).

 

С уважением,

Ксения Воронова

Ведущий специалист Отдела поддержки пользователей торговых систем

In the meantime:

Terminal

2020.03.06 12:55:10.727 Trades  'ххххх': sell limit 1.00 MAGN-6.20 at 38171

Советник
2020.03.06 12:55:12.007 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:13.507 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:14.998 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:16.007 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:17.508 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:19.005 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:20.503 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:22.004 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:23.005 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:24.495 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:25.507 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:27.005 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:28.505 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:30.003 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:31.007 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:32.502 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:34.007 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:35.507 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:37.008 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:38.504 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:39.505 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...
2020.03.06 12:55:40.507 FCS_Trader (MAGN-3.20,M1)       CheckOrders: Не получен билет Sell ордера. Ожидание продолжается...


Терминал
2020.03.06 12:55:41.399 Trades  'ххххх': accepted sell limit 1.00 MAGN-6.20 at 38171
2020.03.06 12:55:41.401 Trades  'ххххх': sell limit 1.00 MAGN-6.20 at 38171 placed for execution in 30680.485 ms
 
Calling Otkija's technical support service is useless - they say write a letter. Well, you have seen the answer to the letter above. The whole thing is creepy - it's the Stone Age in the administration department at Otkritie.
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