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MT4 Fifo question

I trade in the US where the FIFO rule applies. However this rule does not apply if your trades use a different lot size. I contacted my broker (forex.com) to ask why MT4 platform always rejects a closing order if it was not the first trade in a series. I was told that the forex.com's web trader

WebSocket connection to 'msg2.mql5.com' failed

I've been trying to access my messages for communication regarding a job I have posted. However whenever I click on the messages tab, I get the alert " WebSocket connection to 'msg2.mql5.com' failed"