Financial operations are limited; Financial operations are blocked
Creating multiple MQL5 accounts is again the rules and probably at the heart of the problem.
Only the Service Desk can remove your limitation, so please contact them:
Thank you, Eleni, for your kind suggestion, but
when I say "normally I have two accounts" I mean one for myself and another verified by my Wife's phone number.
Anyway your opinion can be possible when we top-up my Wife's account by my bankcard (we are spouses indeed).
I've already contacted the Service Desk anyway using both accounts and also asked them to delete the unnecessary accounts as well.
It's comforting if the current war has no impact on this case, however it's strange that all accounts belonging to me shows the same symptom.
Thank you once more!
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Dear Forum Members!
I tried to top-up my MQL5 account for subscribing to a signal.
At the very moment I tried to subscribe from a VPS (not from MetaQuotes but from Amazon AWS), I've got a red-background message to the top of my account's page: "Financial operations are limited. Please contact our technical support team". I contacted the technical support team but now it's weekend, and the chatbot says "within three working days".
I need to renew one of my VPS subscriptions (this one from MetaQuotes) on Tuesday and one of my signal subscriptions on Thursday but now all the financial operations are blocked for my accounts.
I created a third, a fourth and a fifth account by different (verified) e-mail addresses and (verified) phone numbers but always get the same result at the moment I try to subscribe, even I try to use MQL5, bankcard or PayPal as a funding source. Normally I have two accounts (one for buying and one for selling) - I did not have any problems until now when I topped up and/or purchased anything-anytime, including agents providing to both accounts.
So don't know the reason even with old (back from 2014) or brand new accounts the results are always the same, and once the blocking it's initiated it's blocked. Do you have any ideas - can it be related to the Ukrainian-Russian conflict or so?
Thank you for your kind attention.