indicator won't download

 
this is my third time purchasing an indicator that won't download to my MT4 platform, the first two i purchased and downloaded a few days ago worked fine, however the rest are not working, please can this issue get sorted out ASAP.
 
Djcaf:
this is my third time purchasing an indicator that won't download to my MT4 platform, the first two i purchased and downloaded a few days ago worked fine, however the rest are not working, please can this issue get sorted out ASAP.

Make sure you are logged into your MQL5 account in your MT4 terminal with your djcaf username and NOT your email.

Reason: