Apologies in the delay in getting back to you.
We have been busy doing some post analysis.
Firstly, we do feel your pain and anger. As its not only our funds that I also lost, but we also lost yours and the confidence that you have in me as a provider.
But this is forex, and for anyone who asked, the systems are adjusted for a risk of 40-50% dd (primary signal); so we are still within specification; even with the election, where we witnessed numerous MQL signal "low risk, low growth" accounts be completely wiped out from either brexit, the GBP flash crash or by Trump.
And our account is high risk high growth!
Now for those who want to know "what happened!?!?!".
The losses on the 15th:
Firstly, there was a low rated news speech which potentially caused a delayed reaction on USD. Further though there was some strong news out of china around the same time which we hadn't noticed the night before on any news site (or in retrospect; I do monitor/disable based on high or medium impact news). Upon analysis on the day, we expected the market to pull higher (which it did), but that was after it had pulled down to the 200ema on the m15 (UCHF).... which wasn't a nice situation. And anyone in this game, confirmation bias is always a bitch as It's always better in hind sight. Aside, it could've simply kept going beyond the 200.
EURUSD was relatively lucky here.
The losses on the 14th:
Referring to USDCHF medium risk. Unfortunately there was reasonable slippage on our account which then caused the trades to miss on exit criteria relative to the other account. Followed up a break higher, which it does often retest a break, but not in this case. EURUSD had a similar outcome, but not related to slippage, just simple price movement.
Further lessons have been reinforced:
"as always" its better to take a small loss then a big one.
Lessons and recommendations for you guys:
• DD can and does happen.
• there is no "god" system that can avoid this.
• Its a game of probability, and as you can tell, we provide typically high probably trades; just the downside risk is a little larger then what you would like.
• adjust your balance utilisation to something you have comfortable with.
• consider subscribing to the normal risk signal and not the medium risk and simply adjusting your balance utilisation. (this also has the potential for less profit, but less potential for the master having slippage which will impact exits.
The market did have reasonably big moves for the asian session anyway which put us in the mess; this was primarily on USD based pairs; so it could be left over election volatility.
Good news is that it shows on the backtest, so moves like these had previously been encountered.
Any questions let me know.
Thank you for your patience while WE rebuild.