EA purchased on Market, but no download

 

hello, I have purchased (rented) an EA today, but the final process of downloading was not successful.

Now the money was withdrawn from my bank and the rental time is passing by. The seller tells me he cant help me, I should contact mql service. I dont get any response either.

I am a bit disappointed about the lack of service. WHO CAN HELP ME??? Thanks a lot.

See the message in attached file. 

Files:
 
the message appearing in mql5, ....
 
seems like mql didn't receive your money yet
 
MQL has an issue with downloads / updates in the market... I put a request to service desk ... waiting
 

hello, thanks for your comments. The download was completed finally. ;))

 
traderpilot:

hello, thanks for your comments. The download was completed finally. ;))

What did you do to fix the problem ?
 
My Trader:
What did you do to fix the problem ?

What problem do you have?

Reason: